Refund policy

REFUND POLICY

Last updated: 5 September, 2025

Thank you for shopping at Or Emuna. We appreciate the fact that you like to buy the stuff we build. We also want to ensure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Or Emuna. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at [Your Store Name], you agree to the terms along with our Privacy Policy and Terms of Service.

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at oremunaoffice@gmail.com. Please note that returns will need to be sent to the following address: Return Address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at oremunaoffice@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within [10] business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.